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An active connection can last for up to 10 12 hours. An idle session will expire after 4 9 hours. If you log into an SSO application your session will expire in 4 9 hours. If during that 4 9 hours you access that or another SSO application, your expiration time will be extended for another 4 9 hours, up to a total of 10 hours. Please note that some services may have additional security needs requiring you to re-authenticate during the 10 12 hour SSO window.

- What happens when the 10 12 hour activity timer expires?

You will be forwarded to the SSO Portal Login page, and you'll have to restart the clock by logging in, which sets up your first 49-hour sliding window.

- I am logging in with the correct information, and I can't log in. What should I do?